1) WHEN WILL MY ORDER ARRIVE?
Your order should arrive within 7-10 business days from purchase. The delivery tracking code will be emailed to you once your order has been fulfilled for your tracking. If you have issues with the delivery tracking code, simply drop us a note at email@example.com and our friendly team will be able to assist you.
2) WHO DELIVERS MY ORDER?
Most of our orders are delivered by Australia Post, however some products may be shipped by other couriers..
3) DO I NEED TO BE HOME TO RECEIVE MY ORDER?
Not at all! By purchasing from The Gourmet, you provide to authority to leave a parcel without your signature unless otherwise stated.
This means the courier (e.g. Australia Post) will leave your parcel in a safe place if you are not at home. In the event that this is not possible, they will leave a card and the parcel will be sent to the closest Post Office for you to collect.
There may also be other reasons why a card will be left:
- Somebody was at home but they could not provide proof of age.
- There was an authority to leave (and no one answered the door), but the driver was concerned that minors were present within the vicinity of the premises (e.g. children playing inside or outside of the house).
Where the product is marked as “Can only ship with authority to leave” (you can find this information on the product page in the Shipping Info section), the courier will always leave the parcel at the shipping address if you are not home.
4) WHAT IS AUTHORITY TO LEAVE?
Authority to leave means that the courier can leave the parcel at the nominated shipping address if you are not home.
5) HOW DO I GIVE AUTHORITY TO LEAVE?
By purchasing from The Gourmet, you provide authority to leave a parcel without your signature, so you don’t need to do anything. If you do not want to provide authority to leave, please tell us when you add your item to your cart by responding with a ‘No’. You can also include delivery instructions with this response.
6) CAN YOU STILL SHIP TO ME IF I DO NOT GIVE AUTHORITY TO LEAVE?
In most cases, you do not need to give authority to leave for us to ship to you. If you are not home when the parcel is delivered, the courier will leave a card and the parcel will be sent to the closest Post Office for you to collect.
Some products can only be shipped if you give the authority to leave without signature. You can find this information on the product page in the Shipping Info section. If you do not give the authority to leave for orders containing these products, we unfortunately cannot ship to you.
7) CAN YOU DELIVER TO MY AREA?
We’d love to deliver everywhere however there are a few places we can’t.
We deliver to all areas in Australia, except for the Northern Territory and areas that are classified by the Australian Government as dry zones. There may be further delivery restrictions on certain products - please check the individual product page for more details. If you have any questions, please get in touch with us before your order at: firstname.lastname@example.org.
8) WILL I BE CHARGED FOR SHIPPING?
No, it’s free shipping for all orders.
9) WILL MY ORDER BE SPLIT?
If you have an order with multiple items, these items may only be available for dispatch from separate locations. In this instance, your order will be split into multiple orders, and will be delivered separately under different tracking numbers. Each time your order is split, you will receive an email notification with the new order details. There will not be any additional shipping charges applied to split orders.
10) WHAT DO I DO IF MY ORDER HAS NOT BEEN DELIVERED?
Your order should arrive within 7-10 business days from purchase. If you have not received your order following this period, please get in touch with us at email@example.com
11) HOW DO I MAKE A RETURN?
We ensure that all our products are delivered with the utmost care to you but understand that from time to time accidents may happen. If you have received an order with a damaged item all you need to do is get in contact with our friendly team at firstname.lastname@example.org within 7 days of receipt and they will walk you through the returns process.
Please note we will request an image of the product/label.
Due to the nature of our business, a replacement may not always be possible, but we will do our best to help you. If we cannot replace a damaged item, we will happily provide a refund.
12) CAN I RETURN FOR CHANGE OF MIND?
Unfortunately, The Gourmet cannot issue refunds for change of mind or incorrect product choice.