The Gourmet had a change of ownership on 1 November 2018 and is now owned by the bunch at Beerology. We’ve updated to a new system to bring you new and improved features to make purchasing your favourite wine deals easier. For security reasons, we require all past members to create a new account (using the same email address) if you would like to make a purchase, manage your wishlist, account preferences or access existing credit.
Not found what you are looking for? Submit an enquiry
To purchase one of our irresistible offers, you will need to sign-up and create a member account. This will enable you to checkout faster, manage your wishlist and account details in the My Account section of our website. If you’re just interested in receiving exclusive news and deals from The Gourmet and don’t yet see the need to create a member account, that’s okay too - you can just sign up for this. You will also receive $5 to put towards your first purchase!
Not found what you are looking for? Submit an enquiry
The Gourmet is 100% free to join! You only pay for the products you decide to purchase.
Not found what you are looking for? Submit an enquiry
Simply click on the My Account icon on the top right hand corner and provide your basic details and choose a password.
Not found what you are looking for? Submit an enquiry
Simply click on the ribbon that says “$5 coupon here” on the left hand side of any page of our website and provide your basic details. No password is required.
Not found what you are looking for? Submit an enquiry
Once you’ve logged in, you have full access to your account details including your preferences, wishlist and all orders placed since 1 November 2018. You can update your information any time at your convenience. For your privacy and protection we do not keep your full credit card details on your account.
Not found what you are looking for? Submit an enquiry
(1) Sign in to your account (2) On your My Account page, navigate to “Store Credit” (3) Click on “Redeem for Discount” (4) Enter the amount you want to redeem and click “Redeem” (any leftover credit can be saved for another order) (5) Copy the generated discount code by clicking on the image of the clipboard (6) Apply this code at checkout.
Not found what you are looking for? Submit an enquiry
Unfortunately you can only use one code per order.
Not found what you are looking for? Submit an enquiry
Simply email our friendly team on support@thegourmet.com.au, we will be able to retrieve your purchase history record upon request.
Not found what you are looking for? Submit an enquiry
After logging in, add the product you would like to purchase to your "cart" and make your way to the "checkout". Follow the on-screen instructions from here - you can pay securely via a registered PayPal account, using your Visa or Mastercard credit or debit card.
Not found what you are looking for? Submit an enquiry
We accept credit or debit card payments from Visa or Mastercard, as well as payments through PayPal.
Not found what you are looking for? Submit an enquiry
During payment, all your personal information is encrypted by a 128/256bit SSL connection. This means that the information cannot under any circumstances be intercepted by an unauthorised person. We do not store any bank or credit card information after payment. Any cards saved at checkout are stored by our payment gateway provider, Shopify Payments.
Not found what you are looking for? Submit an enquiry
We have no access to your bank data and do not store any bank or credit card information. This is why you'll need to enter your payment details for each order you place with us. Your personal details such as your name or email address are only used to ensure that you receive our communications, product launches and specials. Check out our Privacy Policy to find out more about how we take care of your personal information.
Not found what you are looking for? Submit an enquiry
In our experience, the most common reason for a credit card payment to be declined is that the 3 digit security number (CCV security code) on your card was entered incorrectly. On Visa and Mastercard credit and debit cards, the CCV is printed on the back of the card. If a credit card number is provided with an incorrect CCV, the transaction will not be approved. Please also ensure that you have sufficient credit available on your credit card to complete the transaction.
Not found what you are looking for? Submit an enquiry
Your order should arrive within 7-10 business days from purchase. The delivery tracking code will be emailed to you once your order has been fulfilled for your tracking. If you have issues with the delivery tracking code, simply drop us a note at support@thegourmet.com.au and our friendly team will be able to assist you.
Not found what you are looking for? Submit an enquiry
Most of our orders are delivered by Australia Post, however some products may be shipped by other couriers.
Not found what you are looking for? Submit an enquiry
Not at all! By purchasing from The Gourmet, you provide to authority to leave a parcel without your signature unless otherwise stated.
This means the courier (e.g. Australia Post) will leave your parcel in a safe place if you are not at home. In the event that this is not possible, they will leave a card and the parcel will be sent to the closest Post Office for you to collect.

There may also be other reasons why a card will be left:
- Somebody was at home but they could not provide proof of age.
- There was an authority to leave (and no one answered the door), but the driver was concerned that minors were present within the vicinity of the premises (e.g. children playing inside or outside of the house).

Where the product is marked as “Can only ship with authority to leave” (you can find this information on the product page in the Shipping Info section), the courier will always leave the parcel at the shipping address if you are not home.
Not found what you are looking for? Submit an enquiry
Authority to leave means that the courier can leave the parcel at the nominated shipping address if you are not home.
Not found what you are looking for? Submit an enquiry
By purchasing from The Gourmet, you provide authority to leave a parcel without your signature, so you don’t need to do anything. If you do not want to provide authority to leave, please tell us when you add your item to your cart by responding with a ‘No’. You can also include delivery instructions with this response.
Not found what you are looking for? Submit an enquiry
In most cases, you do not need to give authority to leave for us to ship to you. If you are not home when the parcel is delivered, the courier will leave a card and the parcel will be sent to the closest Post Office for you to collect.
Some products can only be shipped if you give the authority to leave without signature. You can find this information on the product page in the Shipping Info section. If you do not give the authority to leave for orders containing these products, we unfortunately cannot ship to you.
Not found what you are looking for? Submit an enquiry
We’d love to deliver everywhere however there are a few places we can’t. We deliver to all areas in Australia, except for the Northern Territory and areas that are classified by the Australian Government as dry zones. There may be further delivery restrictions on certain products - please check the individual product page for more details. If you have any questions, please get in touch with us before your order at: support@thegourmet.com.au
Not found what you are looking for? Submit an enquiry
Unfortunately, we cannot deliver to a P.O Box.
Not found what you are looking for? Submit an enquiry
No, it’s free shipping for all orders.
Not found what you are looking for? Submit an enquiry
If you have an order with multiple items, these items may only be available for dispatch from separate locations. In this instance, your order will be split into multiple orders, and will be delivered separately under different tracking numbers. Each time your order is split, you will receive an email notification with the new order details. There will not be any additional shipping charges applied to split orders.
Not found what you are looking for? Submit an enquiry
Your order should arrive within 7-10 business days from purchase. If you have not received your order following this period, please get in touch with us at support@thegourmet.com.au
Not found what you are looking for? Submit an enquiry
We ensure that all our products are delivered with the utmost care to you but understand that from time to time accidents may happen. If you have received an order with a damaged item all you need to do is get in contact with our friendly team at support@thegourmet.com.au within 7 days of receipt and they will walk you through the returns process. Please note we will request an image of the product/label. Due to the nature of our business, a replacement may not always be possible, but we will do our best to help you. If we cannot replace a damaged item, we will happily provide a refund.
Not found what you are looking for? Submit an enquiry
Unfortunately, The Gourmet cannot issue refunds for change of mind or incorrect product choice.
Not found what you are looking for? Submit an enquiry
$5 coupon here

Sign up for The Gourmet news for your

$5 coupon!*

Get updated on news and deals.

*To use this coupon you must be 18 years or older. This coupon cannot be used in conjunction with any other coupon. Coupons are for first time members only, with a limit of one coupon per person. Please check our website for excluded areas.